Script:
| (Helen White comes into an office furniture retail store. The shop assistant David; Brown meets her.) | |
| David: | Good morning. |
| Helen: | Good morning. Have you got the Canon iR2270 photocopier? |
| David: | Yes, madam. It's right here. |
| Helen: | Great! How much is it? |
| David: | Let me see ... iR2270, hmm, $2,450. |
| Helen: | Woo, it's not cheap! |
| David: | Yes, the price is a bit high, but it makes the best copies in the shortest time. It has been the best-seller for 3 months. |
| Helen: | I know it's good. We have one in our office. But I'm afraid my boss won't like the price. Can you give discounts for bulk? We want to buy 4 of them. |
| David: | In that case, we can cut the price to $2,330. |
| Helen: | $2,330 ... That's about a 5% discount. Right? |
| David: | Yes, that's the lowest price we can offer. |
| Helen: | OK. How long is the warranty? One year? |
| David: | Three years from the date of purchase. |
| Helen: | Good. How about its after-sales service? You know, photocopiers have jamming problems all the time. It's a real nuisance! |
| David: | I can assure you that you won't have much problems with this model. Besides, we offer free on-site service for the length of the warranty. And then $150 a year after that. If there's something wrong with the machine, just contact us. We'll send a technician over as soon as possible. |
| Helen: | Good. And what about the guarantees? |
| David: | Well, there's a 7-day money-back guarantee if you're not satisfied with the machine. Or if you have any problems, just bring it in and you can have a refund. |
| Helen: | Fine. Oh, one more thing. How soon can you deliver them to our office? |
| David: | Well, I'm afraid there's a slight delay on orders at the moment. We could send them to you at the end of the month. |
| Helen: | You mean we have to wait for 3 weeks! |
| David: | I'm afraid so. |
| Helen: | That will be too late! We need them next week. |
| David: | Er, how about this one, iR2010? We have plenty of this in stock. If you place the order now, you can have them by tomorrow at noon. |
| Helen: | I don't know. How does it compare with iR2270? |
| David: | They are a similar size and have similar functions. The only difference is iR227Q can print 22 copies a minute, while iR2010 prints 2 copies less. |
| Helen: | That doesn't matter. How much is this one? |
| David: | $2,200 each, if you buy 4. |
| Helen: | $2,200. That's ... |
| David: | That's $130 less than the iR2270. |
| Helen: | Sounds not bad. I think we could have these. |
| David: | Do you want to place the order now? |
| Helen: | Yes. But can you first show me how it works? |
| David: | Sure. You see these buttons here? |
Key:
| Series No. | Price | Warranty | Capacity (pages per minute) | Service contract | Money-back guarantee | Delivery |
|---|---|---|---|---|---|---|
| Canon iR2270 | $2,330 | 3 years | 22 | free 3yr, $150/yr after 3yr | 7 days | 3wk |
| Canon iR2010 | $2,200 | 20 | 24hr |