You will hear a passage about work receptionists perform. Listen to the first part and choose the right answers to each question. (Note: There may be more than one correct answer.)

1. What does a receptionist in a small firm have to do?
1. Operate the switchboard.
2. Receive visitors,
3. Perform other clerical duties.
4. Use the computer.
2. What does a receptionist in a large firm have to concentrate on?
1. Using the typewriter.
2. Welcoming visitors.
3. Performing other clerical duties.
4. Looking after visitors.
3. Why should a visitor to a large firm make an appointment in advance?
1. Because executives are usually quite busy.
2. Because executives often have to go out on business.
3. Because executives often do not have much time for visitors.
4. Because executives are often away from the office.
4. What should a receptionist be notified about in advance by executives and secretaries?
1. Expected visitors.
2. Which company the visitor represents.
3. Important appointments.
4. The movements of executives.
5. What travel arrangements do executives often ask the receptionists to make?
1. Booking train tickets.
2. Booking airline tickets.
3. Booking dinner tables.
4. Booking hotel accommodation.