Listen to the second part of the passage. Decide whether the following statements are true (T) or false (F).

1. There is actually no procedure for receiving visitors.
2. The executive or his secretary will always come down to the reception area to greet the visitor.
3. Only the receptionist is responsible for escorting the visitor to the executive's office.
4. Addressing the visitor by name can show friendliness and give a good impression to the visitor.
5. If a visitor's request for a meeting cannot be satisfied, the receptionist should never apologise or make suggestions for an alternative meeting, because it is not his / her fault.
6. It is necessary for a receptionist to keep a register of visits.