Fill in the blanks with the correct phrases from the box, and then listen to the passage to check your answers.

If a visitor wants to meet an executive in a large company, he should 1) ____ in advance. If he doesn't, he may arrive while the executive is 2) ____ an important discussion or meeting.

When an important client arrives, the receptionist should address him or her 3) ____ to give a friendly and welcoming impression. After the visitor arrives, the receptionist should contact the executive's office immediately. If he isn't available, she should ask the visitor if he would like to make an appointment or get 4) ____ the executive later.

The most difficult part of a receptionist's job is to apologise, explain, and 5) ____ when a meeting with an executive is 6) ____.