Script:

If a visitor wants to meet an executive in a large company, he should make an appointment in advance. If he doesn't, he may arrive while the executive is in the middle of an important discussion or meeting.

When an important client arrives, the receptionist should address him or her by name to give a friendly and welcoming impression. After the visitor arrives, the receptionist should contact the executive's office immediately. If he isn't available, she should ask the visitor if he would like to make an appointment or get in touch with the executive later.

The most difficult part of a receptionist's job is to apologise, explain, and make suggestions when a meeting with an executive is out of the question.

Key:

1. make an appointment
2. by name
3. make suggestions
4. in the middle of
5. in touch with
6. out of the question