Script:
Receiving a visitor to the office
| (Situation: Mr. Dantini, an American businessman, comes for his appointment with Mr. Hansen. He has to wait because Mr. Hansen is receiving a long-distance call from another client. Wendy, the receptionist, brings him some tea and some magazines and apologises for keeping him waiting.) | |
| Wendy: | Good morning. May I help you? |
| Mr. Dantini: | Yes, I'd like to see Mr. Hansen, the president. |
| Wendy: | Do you have an appointment, sir? |
| Mr. Dantini: | Yes. I have an appointment with him at 10:30. |
| Wendy: | Can I have your name, please? |
| Mr. Dantini: | Brawn Dantini from Wilson Electronics. |
| Wendy: | Thank you, Mr. Dantini. Would you please take a seat? I'll tell Mr. Hansen's secretary that you're here. |
| Mr. Dantini: | Thanks. (by internal call) |
| Wendy: | Mary, this is reception. Mr. Dantini is here for his appointment. |
| Mary: | I'm sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes? |
| Wendy: | All right. (to Dantini) I'm sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes? |
| Mr. Dantini: | Yes, of course. |
| Wendy: | Would you like something to drink? Do you prefer coffee or tea? |
| Mr. Dantini: | Thank you. Coffee, please. |
| Wendy: | Would you like sugar and cream with your coffee? |
| Mr. Dantini: | No, thank you. Just black. |
| Wendy: | (Brings coffee.) Here you are, Mr. Dantini. And there are some magazines if you'd like to read them. |
| Mr. Dantini: | Oh, good. Thank you very much. (A moment later, Mary rings Wendy on the internal line.) |
| Mary: | Mr. Hansen is available now. Please send Mr. Dantini up. |
| Wendy: | OK. (to Dantini) Mr. Dantini, our president is available now. I'll take you to his office and bring you some more coffee. Please come this way. |
| Mr. Dantini: | Thank you very much. |
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