Script:

Receiving a visitor to the office

(Situation: Mr. Dantini, an American businessman, comes for his appointment with Mr. Hansen. He has to wait because Mr. Hansen is receiving a long-distance call from another client. Wendy, the receptionist, brings him some tea and some magazines and apologises for keeping him waiting.)
Wendy: Good morning. May I help you?
Mr. Dantini: Yes, I'd like to see Mr. Hansen, the president.
Wendy: Do you have an appointment, sir?
Mr. Dantini: Yes. I have an appointment with him at 10:30.
Wendy: Can I have your name, please?
Mr. Dantini: Brawn Dantini from Wilson Electronics.
Wendy: Thank you, Mr. Dantini. Would you please take a seat? I'll tell Mr. Hansen's secretary that you're here.
Mr. Dantini: Thanks.
(by internal call)
Wendy: Mary, this is reception. Mr. Dantini is here for his appointment.
Mary: I'm sorry, but Mr. Hansen is on a long-distance call. Would you ask Mr. Dantini to wait for a few minutes?
Wendy: All right.
(to Dantini) I'm sorry, Mr. Dantini, our president is occupied just now. Would you please wait for a few minutes?
Mr. Dantini: Yes, of course.
Wendy: Would you like something to drink? Do you prefer coffee or tea?
Mr. Dantini: Thank you. Coffee, please.
Wendy: Would you like sugar and cream with your coffee?
Mr. Dantini: No, thank you. Just black.
Wendy: (Brings coffee.) Here you are, Mr. Dantini. And there are some magazines if you'd like to read them.
Mr. Dantini: Oh, good. Thank you very much.
(A moment later, Mary rings Wendy on the internal line.)
Mary: Mr. Hansen is available now. Please send Mr. Dantini up.
Wendy: OK. (to Dantini) Mr. Dantini, our president is available now. I'll take you to his office and bring you some more coffee. Please come this way.
Mr. Dantini: Thank you very much.

2

Key:

  1. May I help you
  2. Do you have an appointment
  3. 10:30
  4. Can I have your name, please
  5. occupied
  6. Yes, of course
  7. Would you like something to drink
  8. Coffee, please
  9. sugar and cream
  10. Just black
  11. available
  12. available