Script:

Welcome, ladies and gentlemen.

I am pleased to announce that this year has been a very good year for our company. Overall, we've increased our market share from 37 percent to 48 percent. That's a significant increase. We ordered 35 new planes last year. To date, we have received 15 of them, which we are using on both our domestic and our international routes. That brings our total number of planes to 84.

We've also developed an extensive program to train all our employees on the new aircraft. So far, two-thirds of the pilots and three-quarters of the mechanics have already finished training.

We've opened several new routes this year, and we have extended service on our popular Singapore route.

With our increased focus on' customer service, customer complaints have dropped to seven and a half percent, down from 15 percent last year. That's 50 percent less than last year.

And the number of passengers continues to rise. This year, we've carried 12 million passengers, an increase of five and a half percent over last year. August, in particular, was a very strong month. If you look at the chart here, you'll see that we carried 1,336,000 passengers in August, an increase of 8 percent over the same period last year. And our cargo service is growing fast. We've carried 50 million kilos of cargo, an increase of 56 percent over last year's figures.

Key:

1. c
2. d
3. a
4. f
5. b
6. e