It's so hard to connect you
First attempt
| Receptionist: | Good afternoon, this is DNM. How can I help you? |
| Ms. Mandel: | Good afternoon. I'd like to speak to Mr. Miller, please. |
| Receptionist: | Mr. Miller? Hold on, please. I'll connect you. |
| (Connected) | |
| Leo Miller: | Mr. Miller speaking. Who's calling please? |
| Ms. Mandel: | This is Ms. Mandel from BCM. Is this Henry Miller? |
| Leo Miller: | What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I'm afraid you've dialed the wrong extension. |
| Ms. Mandel: | Oh, sorry to have interrupted you. Can you give me Henry Miller's extension, please? |
| Leo Miller: | Sorry, I haven't got a directory on hand now. Would you mind calling the switchboard again? I'm sorry not to be of more help. |
| Ms. Mandel: | Oh, OK. It doesn't matter. I'll call back to the receptionist. Thank you, anyway. |
Second attempt
| Receptionist: | Good afternoon. How can I help you? |
| Ms. Mandel: | Good afternoon. This is Ms. Mandel again. I'm afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. |
| Receptionist: | Oh, there are two Mr. Millers in our company. I'm very sorry I didn't notice that. I'll put you through right now. Please wait a minute. |
| Ms. Mandel: | OK. I'm holding. |
| (Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) |
Third attempt
| Receptionist: | Good afternoon. How can I help you? |
| Ms. Mandel: | It's me again — Ms. Mandel. I'm still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It's a rush order, and we need it urgently. Can you help? |
| Receptionist: | Of course. I'll go and find him and ask him to ring you immediately. There may be a problem with his line. |
| Ms. Mandel: | OK, thank you so much. |
Fourth attempt
| (Mr. Miller is in his office. The phone line is connected.) | |
| Ms. Mandel: | Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of! |
| Henry Miller: | Oh, I'm terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office. |
| Ms. Mandel: | Oh, OK. Mr. Miller, I'm calling you about ... |