Look at the following pictures to have a rough idea of the video.

Secretary	Receptionist	Boss
Mary Woods is phoning a hotel to make a room reservation for her boss. Her first call is not a success, while the second is.	The receptionist is receiving the call from Mary, and is answering Mary's enquiries about the room price, facilities, etc.	John Smith will stay in the city in a foreign country on business. He'd prefer a single room with a private bath, and with a park view preferably. And he hates to be too hot.