(Mary phones a hotel to book a room for her boss, Mr. Smith, who is going to stay in a foreign city on business.)
Receptionist:	Good morning, Reservations. Can I help you?
Mary:	Good morning. This is Mary Woods calling from Canada. I'd like to book a room please.
Receptionist:	When would you like to stay?
Mary:	Oh, I'm sorry. I should have said, I want to make a reservation for my boss. He will be in London on the 23rd of this month.
Receptionist:	Hang on. Let me check whether there are any vacancies.
Mary:	Thank you.
Receptionist:	I'm sorry, miss. We're fully booked till the end of the month due to the trade fair. I'm very sorry we can't help you on this occasion. Thank you for calling.
	(Try another hotel.)
Receptionist:	Advance Reservations. How can I help you?
Mary:	Hello, I'd like to reserve a room for my boss. I wonder if you still have any rooms available.
Receptionist:	When does your boss plan to stay here?
Mary:	From the 23rd to the 25th of this month.
Receptionist:	Wait a minute. Let me see.
Mary:	OK.
Receptionist:	Yes, we still have some rooms available. What kind of room would your boss like, miss?
Mary:	A single room with a private bath overlooking the park, preferably.
Receptionist:	I'm sorry, miss. All the single rooms overlooking the park have been booked up. How about a room with a side view? It overlooks a quiet street.
Mary:	That would be fine. What's the rate per night?
Receptionist:	$150 a night.
Mary:	What services come with that?
Receptionist:	That includes breakfast and there is a colour television, an IDD telephone and a computer with Internet access.
Mary:	That sounds fine. By the way, is there an air conditioner in the room? It's hot these days, and my boss kind of hates being too hot.
Receptionist:	Oh, yes. Every room has air conditioning. Don't worry, miss.
Mary:	Thank you. I wonder, do you offer other services like laundry, food, etc.? My boss may need them.
Receptionist:	Certainly. We provide room service, wake-up call, laundry, dry-cleaning, translation, ticket purchase, etc. and we have two restaurants and a bar that are open until midnight.
Mary:	I think he'll be glad to hear that. OK, thank you. I'll take it for him.
Receptionist:	Very good. What's his name, please?
Mary:	Smith, John Smith — J-O-H-N, S-M-I-T-H.
Receptionist:	Thank you. Can you give me a contact number, please?
Mary:	892-2239.
Receptionist:	All right. So ... a single room with a side view, for Mr. John Smith, from the 23rd to the 25th, two nights in total.
Mary:	That's right.
Receptionist:	Thank you very much. We look forward to seeing Mr. Smith on the 23rd.
Mary:	Good. That's all settled then. Thank you, goodbye.
Receptionist:	Goodbye.