Unit 8 Receiving Visitors
Anyone working for a company may be required to welcome visitors at some time. This must be done well and effectively because first impressions can be very important.
公司里每个人都要接待来宾。接待工作在不同的公司不尽相同。然而，接待工作无论对哪家公司都很重要，因为这会给来宾留下对公司的第一印象。
Contents
- Learning Objectives
- Part I Warm-up
- Part II Listening Practice
- Task 1: When you meet your business visitors, you may want to make small talk by asking questions about travel, accommodation and the weather so as to "break the ice" The following are examples of some of these questions. Please find their corresponding responses, and then listen to the dialogues to check your answers.
- Task 2
- New Words and Expressions
- You will hear a passage about work receptionists perform. Listen to the first part and choose the right answers to each question. (Note: There may be more than one correct answer.)
- Listen to the second part of the passage. Decide whether the following statements are true (T) or false (F).
- Part III Language Focus A
- Language Focus A
- Follow-up Practice
- Fill in the blanks with the correct phrases from the box, and then listen to the passage to check your answers.
- Below is a dialogue between a receptionist and a visitor. Rearrange them in correct order, then check your answer according to what you hear, and finally take turns practising it with your partner.
- Part IV Video 1
- New Words and Expressions
- Previewing
- Viewing
- Watch the video and decide whether the statements below are true (T) or false (F).
- Watch the video again and complete the dialogue according to what you hear.
- Post-viewing
- Part V Language Focus B
- Language Focus B
- Follow-up Practice
- Part VI Video 2
- New Words and Expressions
- Previewing
- Discuss in pairs. How important are first impressions? What effect does the initial contact have on future relations?
- Look at the following pictures to have a rough idea of the video.
- Viewing
- Post-viewing
- Business Culture: Reception Desk Etiquette
- Resources